Refund policy

Look. I understand that the right bucktail is needed for the job. Simply put — if you're not satisfied, I'm not satisfied. Things happen. Bucktail is a natural material that came off a wild animal, not a factory line, and every so often what shows up isn't quite what your fly (or your gut) was calling for.

So here's how we make it right.

30 days, no drama. You've got 30 days from the day your order arrives to reach out about a return or exchange. After that, I'll assume it found a good home.

I'll send the label. Don't want to deal with shipping it back on your own dime and guesswork? I'll email you a prepaid return label. Only catch: the label cost comes out of your refund, or gets added to the invoice when your exchange ships. Nothing sneaky — just covering what it actually costs to get it back to me.

Keep it sellable. For a return or exchange to go through, the bucktail needs to come back unused and in the same sellable shape it left in. Run your fingers through it and dream big all you want — just hold off on cutting or tying anything until you're sure it's a keeper.

Just talk to me. Not sure your situation fits neatly into the rules above? Reach out anyway. I'd rather work something out with you directly than have you stuck with a tail that isn't doing the job. That's the whole point of all this.

For all questions on refunds, exchanges, or any other issue with your order, please email me at info@figureeats.com